How an order arrives
A customer buys on the ORUS marketplace and pays us at checkout. The order lands with you in the portal, and by email. If you ship from the United Kingdom and Malaysia, it arrives with a tracked label ORUS has bought for you; its cost comes off that parcel's payout and the buyer's delivery charge is added to it. Checkout, card fees and the money are ours.
Pick, pack and post
Pack from your own stock, put the label on the parcel (or, where ORUS cannot buy one, post it and enter the tracking), and hand it to the carrier inside the dispatch time you told us at registration. Mark it shipped in the Seller Centre.
Tracking and questions
Tracking, where-is-my-order questions and returns all come to ORUS, not to you. Your inbox stays quiet. If a customer needs something only you can answer, we ask you through Messages in the Seller Centre.
Returns and damage
The customer pays the return label. Anything that arrives damaged, faulty or not as listed is yours to cover, which is the one line in the offer that sits with you: pack it so it arrives as it left.
Questions at this step
What if I cannot dispatch in time?
Tell us in Messages before the dispatch time passes. We hold the order and tell the customer the new date. A silent late order is the thing that costs a listing its place.
Can I use my own courier?
If you ship from the United Kingdom and Malaysia, use the label that comes with the order: it is tracked and bought at ORUS's carrier price, and tracking is how we keep the customer's questions away from you.